ZMO Knowledge Hub

ZMO is available in most countries, but regulatory and sanctions requirements mean certain jurisdictions are restricted, including the US, Russia, Iran, and others. The restricted country list may change without notice, so make sure your location is supported before registering. For the full list of restricted jurisdictions and eligibility requirements, see our Prohibited Users and Restricted Jurisdictions article.

2FA adds an extra layer of security by requiring a time-sensitive code from your mobile device every time you log in or make a withdrawal. Setting it up takes just a few minutes using Google Authenticator. For step-by-step instructions, see our How to Set Up 2FA article.

Deposit times vary by network — most deposits arrive within a few minutes, though Bitcoin can take 30–60 minutes. Network congestion may cause delays. For a full breakdown by cryptocurrency and network, see our How Long Does a Crypto Deposit Take to Arrive? article.

ZMO charges maker and taker fees on spot trades, deducted from the currency you receive. Active traders can qualify for discounted fees based on their VIP level and monthly trading volume. For the full fee breakdown and VIP discount details, see our Spot Trading Fees article.

Liquidation happens when your margin balance falls below the minimum requirement, causing the system to automatically close your position to prevent further losses. To reduce the risk, monitor your liquidation price, use appropriate leverage, and consider setting stop-loss orders. For a full explanation of how liquidation works and how margin is calculated, see our Guide to Liquidations and Partial Liquidations article.

Futures trades incur maker and taker fees when opening and closing positions, calculated as a percentage of the notional value and deducted from your futures wallet margin balance. Active traders can qualify for reduced fees based on their VIP level. For the full fee breakdown and calculation examples, see our Futures Trading Fees article.

ZMO's Rewards Hub offers vouchers including token airdrops, ZMO Cash (trading fee rebates), futures trial funds, and bonus vouchers for AutoTrader. Vouchers are non-transferable, have expiry dates, and can only be claimed by your main account. For full details on each voucher type and redemption rules, see our Rewards Hub Rules article.