How Can I Change or Retrieve My Password?

Learn how to change your ZMO account password in a few steps. Note that withdrawal and send functions are temporarily disabled for 24 hours after a password change.

LL

Lulu Liu

8 min

To get started, please log into your ZMO account and follow these instructions:. 

Go to dashboard -> Security-> Password -> Change

Once you click Change, please follow the instructions below:

  1. 1Enter Current Password

  2. New Password

  3. Confirm New Password 

  4. Hit the "Send Code" and our system will send the code to your registered email address 

  5. Enter 2FA -> Confirm

**Note: "Withdrawal" and "Send" functions will temporarily be disabled for 24 hours after you change your password for security reasons