Why Hasn't My Deposit Arrived Yet?
Deposit not arrived on ZMO? Check your address, network, and confirmation count first. If funds are still missing after 2 hours, contact support with your TXID.
LL
Lulu Liu
8 min
If your deposit has not arrived in your ZMO wallet, please check the following:
Confirm the transaction was sent to the correct deposit address.
Verify that the correct network was used (e.g. ERC-20 vs. BEP-20).
Check the blockchain explorer for your transaction status and confirmation count.
Ensure that the deposited amount meets our minimum deposit threshold.
Allow sufficient time by waiting for a few more minutes — some networks require more confirmations during peak periods.
If all of the above check out and your deposit still has not arrived after 2 hours, please contact our Support Team with your transaction ID (TXID) and we will investigate the issue promptly.
