Why Can’t I Verify My Identity?
Having trouble verifying your ZMO account? Check for restricted jurisdictions, submission limits, or phone issues — plus tips to get approved first time.
LL
Lulu Liu
8 min
You may be unable to verify your account for the following reasons:
1. Unsupported jurisdictions
Users from sanctioned or restricted countries are not eligible for verification.
2. Submission limits reached
You can submit verification documents up to 3 times. Should there be rejections due to document or information issues, please contact our support channels.
3. Phone verification issues
Ensure your phone number is entered correctly
If you exceed OTP attempts, retry after 24 hours
Tips for successful verification
Upload clear, high-quality images
Ensure all information matches your documents exactly
Follow on-screen instructions carefully
Check your email (including spam/junk folder) for updates
Respond promptly if additional information is requested
